What goes wrong
Homes call us when a deadbolt snaps off in the door, a key turns and won’t release, a latch jams in the strike, or a lock cylinder has so much play it wobbles. We see swollen wood that won’t let a bolt seat, weathered strikes that split under torque, and electronics that lose their network or battery power. For New London Township houses we drive out from Havertown and bring the tools to work on the problem where it sits, not back at a shop counter.
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What the job involves
The first thing we do is a hands-on inspection of the door, frame and hardware to see what failed: a sheared key, a bent latch, a stripped tailpiece, or a dead mechanism inside a cylinder. We extract broken keys, pick and manipulate levers when appropriate, rekey cylinders by changing the pin stack, or replace the cylinder or the whole lock body if parts are worn. When a door needs it we fit a reinforced strike or longer throw bolt and seat it to the frame so the bolt engages solidly.
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Good to know
While you’re waiting for us to arrive, secure dogs and small pets in another room and clear a path to the door and frame so we can work safely. Have someone available who can show proof of residency or ownership and unlock a secondary entry if you use one. If you keep an alarm system, have the code or contact info for the alarm provider handy. Stay nearby and accessible by phone so we can ask quick questions about keys, past repairs, or unusual mounting hardware.
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Worth knowing
Prepare what makes the job faster: the existing key or spare keys, photos of the lock and door edge taken with your phone, and measurements like door thickness or visible backset if you know them. Note whether the lock is a mortise, cylindrical knob or lever, rim cylinder, or a battery-powered electronic unit. We have no storefront; every job happens where the lock is, and for work in New London Township or nearby Elk Township we bring the parts and tools we commonly use so we can complete routine residential jobs on site.
