My home safe in Upper Moreland Township won't open, I tried the combination and nothing, what can you do?
We open the safe where it sits, working with the lock type you describe (dial, keypad, or key) and the make and model if you know it; we do not attempt restoration, just get the unit open. Have the safe accessible and an extra light if the dial is small. Have your ID and the purchase record or anything else showing the safe is yours on hand, because we check them before we open the safe.
I'm locked out of my house in Upper Moreland Township and nobody with a spare is home, so can you get me back in?
If a little one, a pet or anyone needing help is inside, dial 911 first. We unlock the door at the property, and in most cases we do that without damaging the lock or door. Stand at the locked entrance so we can work at it, and tell us whether the lock is deadbolted, has a knob, or uses a smart keypad. Please keep your ID and a utility bill or other mail tying you to the address handy, since we look at them before we open the door.
My old front door has the original mortise lock and the key sticks, can you help?
We service mortise sets or fit a replacement that matches the door, aiming to use the existing holes and keep the door’s look intact. Tell us the symptom (sticking, a loose knob, or a stiff key) and leave the door closed for inspection. Have any spare keys available so we can test operation once work is done.
Someone tried to force my lock and it’s damaged, can you make the door secure again?
After a fresh attempt, the police are the first call; hold off on any repairs until they are done. We replace the damaged cylinder or entire lock as needed, and repair or reinforce the strike so the bolt seats reliably and the door secures properly. Keep the door closed and clear of obstructions; point out any splintered trim or loose jamb pieces. Have the existing key or remnants of the broken cylinder ready for reference.
