Someone tried to kick the lock in on my front door in Sadsbury Township, the cylinder's mangled and the latch won't catch. What can you do?
If it is recent, let the police look before anyone else; don't change anything about the door until they have looked at it. We replace the damaged cylinder or the entire lock and repair or reinforce the strike so the door will deadbolt and latch securely again. Have the door closed and the area clear so we can work; keep any broken parts you found nearby for reference and tell us if the door sticks or the frame is split.
I’m locked out of my house in Sadsbury Township and no one has a spare key, so can you get me back in?
If someone inside needs help, or a child or a pet is in there, phone 911 first, then us. We open the door at the house, usually without harming the lock, and restore access so you can use the existing hardware. Wait at the locked door so we can get in with you; have any spare key locations, alarm codes, or gate access instructions ready to tell us and point out which lock is the primary entry. Have a photo ID and a piece of mail or a bill with the address on it on hand, because we check them before we open the door.
My home safe won’t open; it’s sitting in the basement and I don’t know the combination. What do you do for safes?
We open the safe where it stands, using techniques suited to the make and mechanism; tell us the brand and model if you know it and whether it has a dial, keypad, or key. Be ready to show exactly which unit is giving trouble and to move any lightweight items nearby so we can access the front of the safe safely. Before we open the safe, we'd like to see a photo ID plus a receipt or other record that the safe is yours.
I snapped a key off inside the deadbolt and now it won’t turn. Can you fix that?
We extract the broken key piece, cut a replacement key from the removed fragment or working lock, and repair or replace a damaged cylinder if needed. Until we arrive, stop turning the key or inserting anything into the keyway; keep both halves of the broken key together and have the lock door identified so we know which cylinder to work on.